Frequently Asked Questions

How are my products sent and how much does it cost?

We send all of our orders through Australia Post . If no one is home at the time of attempted delivery your letter box will be carded or will be left at the door.

Unless stated otherwise, our delivery charge is a flat fee of $9.90 per order anywhere in Australia. Your delivery charges and total order amount are shown in the check out flow on the “summary” page. If you are outside Australia, contact us and we can let you know your postage cost based on your location. 

How long will it take to receive my order?

Orders placed before 3pm AEST weekdays will be despatched within 3-7 working days and depending on where are you are located, delivery may take anywhere between 4 - 10 working days.

What is the Return Policy?

If you have received faulty or damaged products, please contact us via our website and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your credit card, including shipping costs for delivery and, if applicable, return of the faulty item.

At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 21 days.

How do I organise a Return?

You must contact us first by replying to your shipping confirmation email. All orders must be shipped back in its original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a note with your order details, including your order number, email address and PayPal transaction ID.

We will then provide you with our return address, where the return items will be inspected to see if you qualify for a return. 21 working days must be allowed for return and inspection before refunds are issued. 

Can I modify an order?

An order can be modified as long as it has not be sent to the warehouse for processing. Email us at beads@thebeadshop.com immediately to organise the change. Once the order has been despatched it cannot be changed.